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Privacy policy

Privacy principles

TradeCoins takes privacy seriously. The following five principles underpin our approach to respecting your privacy:

  • We value the trust that you place in us by giving us your personal information. We will always use your personal information in a way that is fair and worthy of that trust.
  • We will provide information about how we use your personal information. We shall always be transparent with you about what information we collect, what we do with it, with whom we share it and who you should contact if you have any concerns.
  • We will take all reasonable steps to protect your information from misuse and keep it secure.

Privacy notice

This Privacy Notice explains the types of personal information we collect and how we use, disclose and protect that information.

What does this Privacy Notice apply to?

This Privacy Notice applies to personal information collected by the TradeCoins in connection with the services we offer. This includes information collected offline through our consumer center, direct marketing campaigns, sweepstakes and competitions, and online through our websites, applications and branded pages on third party platforms and applications accessed or used through such websites or third party platforms (“TradeCoins Sites”).

This Privacy Notice also applies to targeted TradeCoins content, including offers and advertisements for TradeCoins products and services, which we (or a service provider acting on our behalf) may send to you on third party websites, platforms and applications (“Third Party Sites”) based on your Site Usage Information (as defined below). These Third Party Sites may have their own privacy policies and terms and conditions. We encourage you to read them before using those Third Party Sites.

This Privacy Notice is hereby incorporated into and forms part of the terms and conditions of use of the applicable TradeCoins Site.

Your consent

By using a TradeCoins Site e.g. by opening account in TradeCoins, you are consenting to the TradeCoinscollecting, using and disclosing your personal information in accordance with this Privacy Notice. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the TradeCoins Sites.

TradeCoins will only collect, use or disclose your personal information where it is fair and lawful to do so. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behavior. From time-to-time we may ask you to provide additional consent if we obliged to provide such consent but if you decide not to then your participation in certain activities obliged to provide such consent but if you decide not to then your participation in certain activities provided by TradeCoins may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Notice.

Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, provided that such use will not have a prejudicial effect on your own rights, freedoms and interests. Any such use shall be in accordance with the TradeCoins Privacy Principles set out above.

Please be aware that to use TradeCoins Sites you need to be adult (18 years old).

What information do we collect?

In this Privacy Notice, your "personal information" means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, shopping habits, information about your lifestyle or preferences such as your hobbies and interests. We may collect personal information about you from different sources, including:

  • Information you give us directly We may collect information from you directly when you provide us with personal information, e.g. when you register for prize draws or competitions, sign up to receive information, use applications, buy a product or service from us, fill out a survey, or make a comment or enquiry. The types of information we may collect from you directly include your:
    • name
    • address
    • email address
    • user name
    • telephone number
    • credit card or other payment information
    • age
    • date of birth
    • gender
    • user-generated content, posts and other content you submit to TradeCoins Sites
    • account information, such as username or password
    • financial information, such as bank account numbers, bank statement, and trading information
    • any other personal information you voluntarily provide to us.

We (and third party service providers acting on our behalf) use cookies and other tools (such as web analytic tools and pixel tags) to automatically collect information about you when you use TradeCoins Sites, subject to the terms of this Privacy Notice. The types of information collected automatically may include:

  • information about the type of browser you use
  • details of the web pages you have viewed
  • your IP address
  • the hyperlinks you have clicked
  • your user name, profile picture, gender, networks and any other information you choose to share when using Third Party Sites (such as when you use the “Like” functionality on Facebook or the +1 functionality on Google+)
  • the websites you visited before arriving at a TradeCoins Site

We may receive personal information about you from other legitimate sources, including information from commercially available sources, such as public databases and data aggregators, and information from third parties. The types of personal information that we may collect from such sources include your:

  • name
  • street address
  • age
  • preferences and information about your lifestyle such as your hobbies and interests
  • publicly available information such as user-generated content, blogs and postings
  • online advertising

We may share Site Usage Information with trusted third parties (e.g. advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to offer you tailored content, including more relevant advertising for products and services which may be of interest to you. These third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to help us deliver customized content and advertising to you when you visit TradeCoins Sites or Third Party Sites.

Depending on your location, there may be other solutions to help you control your online behavioural advertising preferences (such as whether certain third parties may collect and use your Site Usage Information for targeted advertising purposes). For example, in Europe the website allows you to choose which companies can deliver customized ads while in the US you may use the Network Advertising Initiative’s Opt-Out Tool and the Digital Advertising Alliance’s Opt-Out Tool.

How do we use your personal information?

We (and third party service providers acting on our behalf) use cookies and other tools (such as web analytic tools and pixel tags) to automatically collect information about you when you use TradeCoins Sites, subject to the terms of this Privacy Notice. The types of information collected automatically may include:

  • process your transactions with TradeCoins. We will process your personal information only for the purpose(s) for which it has been provided to us.
  • verify your identity in accordance with the Anti-Money Laundering policy, as well as address other applicable law enforcement needs as more fully described in our Terms of Use.
  • improve our products and your experience on the TradeCoins Sites.
  • to contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws.
  • to provide you with products or services that you request from us.

Mobile Message Services

We may make available a service through which you can receive text or other types of messages from TradeCoins (such as short message service, or SMS (short message service) MMS (multimedia message service) or EMS (enhanced message service) on your wireless or mobile device (“Mobile Message Service”). If you subscribe to one of our Mobile Message Services, you agree to receive such messages from TradeCoins at the address or mobile number you provide for that purpose. You understand that your wireless carrier’s standard rates apply to these messages, and that you may change your mind at any time. If fees are charged to your wireless account invoice, you agree that we may collect from you and provide your carrier with your applicable payment information in connection therewith. You represent that you are the owner or authorized user of the wireless device you use to sign up for the Mobile Message Service, and that you are authorized to approve the applicable charges. In addition to meeting certain age restrictions and any other terms and conditions associated with each Mobile Message Service, you may be required to register personal information such as your name, text message, wireless address or mobile phone number. We may also obtain the date, time and content of your messages in the course of your use of the Mobile Message Service. We will use the information we obtain in connection with our Mobile Message Service in accordance with this Privacy Policy. Please note, however, that your wireless carrier and other service providers may also collect data about your wireless device usage, and their practices are governed by their own policies.

You acknowledge and agree that the Mobile Message Service is provided via wireless systems which use radios (and other means) to transmit communications over complex networks. We do not guarantee that your use of the Mobile Message Service will be private or secure, and we are not liable to you for any lack of privacy or security you may experience. You are fully responsible for taking precautions and providing security measures best suited for your situation and intended use of the Mobile Message Service. We may also access the content of your wireless and/or mobile phone account with your carrier for the purpose of identifying and resolving technical problems and/or service-related complaints.

Who do we share your personal information with?

As a global business, we may share your personal information with trusted third parties based outside the country in which you live so that they may process that data on our behalf. We may also share your personal information with companies, organizations or individuals outside of the TradeCoins if we believe that disclosure of the information is necessary for legal reasons or other reasonable reasons .

Transferring your personal information

We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf. By using a TradeCoins Site or otherwise providing TradeCoins with personal information, you agree to us doing so in accordance with the terms of this Privacy Notice and applicable laws and regulations (if any).

You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin in particular in which TradeCoins is located. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws.

Safeguarding your personal information

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorized access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.

Retention of personal information

We retain personal information for as long as necessary to fulfil purposes described in this Privacy Notice, subject to our own legal and regulatory obligations. In accordance with our record keeping obligations, we will retain Account and other Personal Information for at least five years after an Account is closed.

Your privacy rights and who to contact

If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by clicking the Contact Us link on the TradeCoins Site that directed you to this Privacy Notice.

You have the right to tell us if you:

  • don't want to be contacted in the future by us
  • would like a copy of the personal information which we hold about you
  • would like us to correct, update or delete your personal information in our records
  • wish to report any misuse of your personal information
  • To assist us in dealing with your request, please provide your full name and details.

Changes to our Privacy Notice

We may change this Privacy Notice from time to time by posting the updated version of the Privacy Policy on the TradeCoins Sites. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal information.

Other TradeCoins privacy notices

In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or policies. We encourage you to read these additional terms or policies before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or policies will be made prominently available to you.

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